We want to make sure your Reunion experience is seamless and isn’t interrupted because of a technical problem. If you happen to run into an issue, we’re here to help! Please don’t hesitate to call us at 1(401)863-7783 or email us at [email protected] for technical support.
 

We will be answering any technical support questions during the following times:

Friday: 5:00-10:00 p.m.
Saturday: 9:00 a.m. - midnight

Registering for Reunion with myBrown

If you need to register for Reunion Weekend, please visit myBrown. Below you will find additional resources and tips regarding your Brown account.

I have access to my last Reunion email:

  • Within the email, please click on the red button, which should contain a personalized link to activate your Brown account.  

I don't have access to my last Reunion email:

  • You must contact the Brown Alumni Help Desk to activate your Brown account. After activating, you will be able to log into most Brown resources with your Brown username and password.

 

I remember my Brown password:

Visit brown.edu/myaccount and click "Log in and Manage Account."

I forgot my Brown password:

  • If you have your mobile number or personal email registered with Brown, you can reset your own password using the Forgot Password link (also seen at the bottom of most Brown login windows).
     
  • If you don't have a mobile number or personal email on file, you can call the IT Service Center for assistance resetting the password. As long as they are able to verify your identity over the phone, they can give you a passkey which can be used within the next 24 hours to reset your password.

Please contact the Alumni Help Desk

For business hours, visit it.brown.edu/get-help. The help desk will have extended hours (8:30 a.m. to 9 p.m. on Friday, April 30 and 9 a.m. to 5 p.m. on Saturday, May 1) during Reunion Weekend. 

Zoom video conferencing technical support

Make sure you have downloaded the latest version of Zoom on the device you plan to use during the event. This will ensure you can use all of the Zoom features your event is offering.

Internet connection 

You’ll need at least 10 Mbps for download speed and 5 Mbps for upload speed. Use Speedtest.net to determine your internet speed.

Browser / client requirements 

You’ll need the latest version of the Zoom Desktop Client or Mobile App. For desktop use, see minimum browser requirements.

Testing

Test your internet connection, microphone, camera, and Zoom account settings by joining a test meeting.

 

Step 1: Receive your participation link.

After registering for your event through AlumniQ, you will receive your personalized Zoom participation link via your email confirmation and again two hours before the start of the event. If for some reason you don’t receive your link, first make sure to check your spam folder. The link will be sent by [email protected] If you are still not able to locate the email, please contact us at [email protected] or +1 (401) 863-7783 to receive a new link.

Step 2, Option A: Join the meeting. 

Once you have received your link, you can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID. When you log in, Zoom will ask you how you want to connect your audio. On most devices, you can join computer/device audio by clicking “Join Audio,” “Join with Computer Audio,” or “Audio.” 

or

Step 2, Option B: Just listen in! 

Do you want to call in and just listen? No problem! Zoom will provide a phone number for you to call after clicking the link. Please note: many of our events are designed to be watched on your computer or smart device so we do recommend you use a device with video capabilities.

 

Have you registered for an event that will be utilizing breakout rooms? This means the event will divide attendees into smaller groups (via self-selecting breakout rooms). While you are in your breakout room, you and the other members in your group are completely isolated in terms of audio and video, and only those in your group are able to hear the specific discussion you are participating in. After your separate breakout/conversation, you will return to the main event with the remainder of the participants. Learn more about participating in breakout rooms.

Self-Selecting Breakout Rooms

Note: Participants not joined with the desktop or mobile app (version 5.3.0 or higher) will not be able to self-select a breakout room, so please make sure to download the latest version of Zoom. 

  1. Click the "Breakout Rooms" option in your meeting controls. This will display the list of open breakout rooms created by the host. 
  2. Click "Join" next to the Breakout Room you wish to participate in, then confirm by clicking "Join" again. 
  3. Repeat as necessary to join other breakout rooms, or click "Leave Room" to return to the main session.

If you have a Zoom account and are looking to use your downloaded Brown Zoom background for your next event, follow these simple steps on how to upload it to Zoom.

Haven’t downloaded a Reunion background yet? Visit the “More Reunion Fun” virtual backgrounds web page

  1. Open the app and log into your Zoom account. 
  2. Click the gear icon in the top right-hand corner to navigate to "Settings." 
  3. In the left menu, click "Virtual Background."
  4. Select one of Zoom's default background images or click the + icon to upload your own photo.

Zoom screenshot

Are you attending Unity Funk Nite and want to better hear the music? Try streaming it to your television. Follow these simple steps.

  1. Download the Zoom app to your phone.
     
  2. If you have an iPhone:
    • Swipe up from the bottom of your device to bring up the control center.
    • Tap “Screen Mirroring”.
    • Select the Zoom Room name.
    • Enter the passcode shown on your Zoom Room screen. This will share your iOS display to the Zoom Room TV screen.
       
  3. If you have an Android: 
    • Download the Zoom app.
    • Turn on the Screen Cast option on your Android phone.
    • Your Chromecast device will be displayed, click on it and mirror your device.
    • Open the Zoom app and join the Tribe meeting. The Zoom class will be mirrored to your Chromecast and display on your TV.

Zoom Help Center offers a step-by-step guide on logging in and fixing problems with your camera or audio. Please visit support.zoom.us for detailed information.

Class Lounge Support

To prepare for your upcoming class lounge, we've pulled together instructions and best practices to help you successfully navigate the virtual platform.

  • Click on your access link provided to you through registration. 
    • You will be prompted to enter your email, name, and password. Once you create your account, you’ll be registered. 
  • This virtual platform works best on a laptop or PC using the Google Chrome browser.
    • If you don’t have Google Chrome, you can download it here.
  • Close out of Zoom or any other video platform to avoid camera/mic issues.
  • Please note, Remo currently does not have built-in virtual background functionality.

 

  • Before joining an event, Remo (the class lounge platform) will automatically run a system check to ensure your camera, mic, and speakers are working.
  • This will also check your network connection and browser.
  • You can also run a system check manually by going to https://geartest.remo.co/.
  • If your system “fails” the gear test, join the event anyway so that we can troubleshoot.

Remo System Check Screenshot

  • You will be prompted to fill out profile details. Other users will be able to see your profile details by clicking on your profile icon during the event. You can edit your profile at any time by clicking your icon in the top right corner of your screen.
  • We suggest adding the following information on your profile:
    • First name
    • Last name and/or last name at graduation
    • Class year
    • Profile picture
  • On the day of the event, simply navigate to the event link and log in to join the event.
  • When you first join the event, you will be randomly placed at a table. We recommend leaving your camera and mic off until you find your table.
  • Each table functions as a small group video chat; the seats represent the number of people who can join that table. 
  • To join a table, hover over it with your cursor and double-click on it. When you join a table, a “knock, knock” sound will play, alerting participants at the table that you are joining them.

Remo virtual event platform

  • There will be multiple “floors” within your class lounge to accommodate more tables and participants.
  • The list of floors will be located on the left side of the screen.
  • Clicking on the floor number will prompt you to move to that floor.
  • When you move to a different floor, we recommend turning your camera and mic off, as you will be randomly placed at a table whenever you move to a different floor.

Moving Between Remo Floors Screenshot

  • The control panel on the bottom of the screen is where you can control your camera and microphone, change your view of the screen, and access the chat.
    • “Tile view” allows you to see the screens of each table member in a larger format that covers the floor plan (ideal for honing in on conversations).
    • “Back to Floor” allows you to see the videos at the top of the screen and the larger floor plan (ideal for seeing the floor plan while still conversing with your table).

Remo Toolbar Screenshot

There are three ways to chat:

  • The general chat, which allows you to chat with the entire event’s participants.
  • The table chat, which allows you to chat with your table.
  • The private chat, which allows you to message other participants directly.
  • Clicking the three-dashed line icon in the top left corner of the screen will allow you to check your camera/mic settings.
  • When in doubt, refresh your browser.
  • A troubleshooting guide for audio feedback/echo can be found here.
  • Remo has several articles to assist new users here.
  • If you have any technical issues during the event, you can contact Remo’s customer support via the “Need help?” icon in the bottom-left corner of the screen.